Before you assume your Internet is broken, check whether your speed test was even testing your Internet. Most bad readings come from the test setup, not the connection.
Wi-Fi speed depends on your router, how many walls the signal crosses, and how many other devices are connected right now. None of that is your Internet speed, it's your Wi-Fi speed. To see what you're actually paying for, connect a laptop directly to your router or ONT with an ethernet cable and run the test from there. If Wi-Fi is all you have to test with, stand close to the router with as few devices connected as possible.
A speed test measures whatever's available at that exact moment. If a phone is backing up photos, a TV is streaming in 4K, and a laptop is syncing files in the background, the test is splitting your connection five ways and reporting the leftovers. Pause downloads, close streaming apps, and disconnect devices you're not actively testing before you run it.
Run the test more than once, at different times. A test at 7pm during peak household usage tells you something different than a test at 6am. If your speed holds steady across a few tests at different times, your connection is doing what it should. If it consistently tanks at the same time every day, that's useful information to bring to support, not a reason to panic over one bad reading.
Check both download and upload, not just download. On Ting's symmetrical plans, both numbers should land close to your plan speed. If your download looks right but upload is far off, that's worth flagging. Most single-number "gigabit" plans only ever advertised the download side to begin with.
A reading close to your plan speed, even a little under, is normal, some overhead is built into how internet connections work. A reading that's dramatically lower, especially at multiple times of day on a wired connection with nothing else running, is worth a call to support with your results in hand.