Carbondale - Dinkel building - Planned maintenance
Investigating - There is scheduled maintenance for 403 Main St, Carbondale, CO for 2PM MST for the migration of the feeder fiber.
Apr 23, 2024 - 11:30 EDT

About This Site

We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

Uptime over the past 90 days. View historical uptime.
Arizona Operational
90 days ago
99.98 % uptime
Today
Tucson Operational
90 days ago
100.0 % uptime
Today
Catalina Operational
90 days ago
100.0 % uptime
Today
Amado Operational
90 days ago
99.88 % uptime
Today
Douglas Operational
90 days ago
100.0 % uptime
Today
Green Valley Operational
90 days ago
99.88 % uptime
Today
Marana Operational
90 days ago
100.0 % uptime
Today
Mt. Lemmon Operational
90 days ago
100.0 % uptime
Today
Nogales Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Oro Valley Operational
90 days ago
100.0 % uptime
Today
Rio Rico Operational
90 days ago
100.0 % uptime
Today
Sahuarita Operational
90 days ago
100.0 % uptime
Today
San Manuel Operational
90 days ago
100.0 % uptime
Today
Tubac Operational
90 days ago
100.0 % uptime
Today
Vail Operational
90 days ago
100.0 % uptime
Today
California Operational
90 days ago
100.0 % uptime
Today
Culver City, CA Operational
Encinitas, CA Operational
Fullerton, CA Operational
Solana Beach, CA Operational
Carlsbad, CA Operational
90 days ago
100.0 % uptime
Today
Colorado Under Maintenance
90 days ago
99.4 % uptime
Today
Aspen, CO Operational
Basalt, CO Operational
Bayfield, CO Operational
Carbondale, CO Under Maintenance
Centennial, CO Operational
Cortez, CO Operational
De Beque, CO Operational
Durango, CO Operational
Glenwood Springs, CO Operational
Grand Junction, CO Operational
New Castle, CO Operational
Parachute, CO Operational
Rifle, CO Operational
Silt, CO Operational
Dolores, CO Operational
90 days ago
99.96 % uptime
Today
Colorado Springs, CO Operational
90 days ago
98.84 % uptime
Today
Idaho Operational
90 days ago
100.0 % uptime
Today
Greater Sandpoint, ID Operational
Ponderay, ID Operational
90 days ago
100.0 % uptime
Today
Maryland Operational
Westminster, MD Operational
New Mexico Operational
Farmington, NM Operational
North Carolina Operational
90 days ago
100.0 % uptime
Today
Fuquay-Varina, NC Operational
Holly Springs, NC Operational
Wake Forest, NC Operational
Rolesville, NC Operational
Sanford, NC Operational
90 days ago
100.0 % uptime
Today
Virginia Operational
90 days ago
100.0 % uptime
Today
Charlottesville, VA Operational
Alexandria, VA Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Ting Website, Shop & Your Account Operational
Shipping & Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Ting Internet / Cedar Networks - Glenwood Springs - Scheduled Maintenance Apr 25, 2024 02:00-03:00 EDT
On April 25th from Midnight to 01:00 MT we're planning some scheduled maintenance on parts of the Ting Internet / Cedar Networks network in Glenwood Springs, CO.

Customers who are expected to be part of this maintenance have been contacted directly.

Affected may experience a service disruption on one evening during the maintenance window, after which your service will be automatically restored.
Posted on Apr 12, 2024 - 17:18 EDT
Ting Internet - Fuquay-Varina, NC - Scheduled Maintenance May 1, 2024 00:00-06:00 EDT
On Wednesday May 1st 2024 from Midnight to 06:00 EDT, we're planning some scheduled maintenance on parts of the Ting Internet network in Fuquay-Varina, NC.

Customers who are expected to be part of this maintenance have been contacted directly. Affected customers can expect a brief service disruption during the maintenance window, after which their service will be automatically restored.
Posted on Apr 17, 2024 - 17:15 EDT
Simply Bits Scheduled Maintenance in Rio Rico, Tubac and Surrounding areas May 2, 2024 02:00-09:00 EDT
For Customers customer located in Rio Rico, Tubac and surrounding areas: Please note that we will performing scheduled system maintenance on Wednesday May 1st beginning at 11pm through approximately 5am May 2nd (Tucson Mountain Time)

Customers in these areas will experience an internet outage during this time frame. We apologize for the inconvenience, but appreciate your patience as we work to improve our Simply Bits Ting infrastructure.
Posted on Apr 19, 2024 - 14:40 EDT
Ting Internet - Charlottesville, VA (Avon St) - Scheduled Maintenance May 2, 2024 23:00 - May 3, 2024 06:00 EDT
On Thursday May 2nd from 11:00 PM to 6:00 AM EDT we're planning some scheduled maintenance on the Ting Internet network in Charlottesville to accommodate ongoing construction at the Belmont bridge for customers in the Avon St/6th St SE area.

Customers who are expected to be part of this maintenance have been contacted directly.

Those customers will experience a service disruption during the maintenance window, after which service will be automatically restored.
Posted on Apr 22, 2024 - 16:41 EDT
Past Incidents
Apr 23, 2024

Unresolved incident: Carbondale - Dinkel building - Planned maintenance.

Apr 22, 2024
Ting Internet - Rolesville, NC - Partial outage
Resolved - This incident has been resolved.
Apr 22, 09:10 EDT
Monitoring - Repairs have been completed earlier than expected and we are seeing full recovery but for 2 specific addresses. We will reach out to them individually to perform direct troubleshooting.

If you are still offline, we would recommend doing a power cycle of your router and modem (unplug them from power, wait 10 seconds, then plug them back in.) If you are not back once they reboot, give us a call at 1-844-846-4994 and we'll take a deeper look.
Apr 19, 17:45 EDT
Identified - Engineering has located the damage to our underground fiber lines, caused by construction in the area. A suitable replacement pile has been verified as well and we are prepping to begin the re-splicing process, with an estimated time of repair of 9 PM tonight.
Apr 19, 16:56 EDT
Update - Ting Engineers are now on site pinning down the exact location of a suspected fiber strike. More information will be available once it has been fully located and assessed.
Apr 19, 15:08 EDT
Investigating - Ting Internet engineers are investigating reports of a service outage affecting some customers in Rolesville, NC. We will provide further information as soon as possible
Apr 19, 14:35 EDT
Fullerton, CA - Outage
Resolved - This incident has been resolved.
Apr 22, 07:53 EDT
Monitoring - Our partners have confirmed that the maintenance are now complete and we are seeing connections restored at this time. We will be monitoring the connections closely to ensure there are no further issues. Thank you for your patience.
Apr 19, 09:11 EDT
Update - Our partner in the city of Fullerton is continuing its investigation into the issue at hand and is working to determine the root cause of the outage.
Apr 19, 06:16 EDT
Update - We have engaged our partner in Fullerton about the issue, and they are currently working towards identifying and resolving the root cause of the problem.
Apr 19, 04:34 EDT
Update - We are continuing to investigate this issue.
Apr 19, 03:04 EDT
Update - We have identified the issue which is affecting our customers in Fullerton, CA
Apr 19, 02:49 EDT
Investigating - We are investigating reports of an outage affecting some parts of Fullerton, CA. We will post more information as soon as possible.
Apr 19, 02:41 EDT
Apr 21, 2024
Solana Beach, CA - Partial Outage
Resolved - This incident has been resolved.
Apr 21, 11:06 EDT
Investigating - Ting Internet engineers are investigating reports of an outage affecting some parts of Solana Beach, CA. We will post more information as soon as possible.
Apr 19, 18:08 EDT
Apr 20, 2024

No incidents reported.

Apr 19, 2024
Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Greenbrier area in Charlottesville Virginia possible Outage
Resolved - This incident has been resolved.
Apr 15, 08:19 EDT
Monitoring - Our technicians are still splicing fiber at this location but most customers should be back online at this time. If not please reboot your equipment, if still not online call our support line at 846-844-4994.
Apr 14, 16:05 EDT
Update - The work on this issue is ongoing. At this time we are going to have to replace a part of the fiber and this will necessitate cutting the entire fiber line which will affect most customers in the Greenbrier area. We will complete the repairs as quickly as possible. During this time some customers will see their services drop, and slowly come back online throughout the day.
Apr 14, 08:58 EDT
Identified - The issue has been identified, the fiber became fused after the power lines hit the fiber. One power line is still down. We are currently working with Dominion to get this line safely off our cable so that we can work on the repairs.
Apr 13, 23:31 EDT
Update - Dominion is reporting that power has been restored. We are still seeing several customers offline. Our techs are en route to further investigate. We will update once we have more information.
Apr 13, 21:38 EDT
Update - We are still looking into this issue. Dominion is on site to repair the power lines and once that is done we can look at our fiber lines. More info will be provided once we're able to get to our equipment.
Apr 13, 14:16 EDT
Investigating - We are seeing a number of customers offline in the Greenbrier area of Charlottesville Virginia. We also see power issues in the area reported by Dominion. One of our techs is investigating the cause. We will update when we have more.
Apr 13, 12:38 EDT
Apr 14, 2024
Apr 13, 2024
Apr 12, 2024
Encinitas, CA - Residential service outage, Santa Fe Dr
Resolved - The reported damage forced us to move the impacted customers to new positions on our network and that has now been done with all customers now back online. We appreciate your patience while we worked the issues. If you're still experiencing issues please contact Ting Internet Support at 1-844-846-4994 (Availble 24/7) for assistance.
Apr 12, 20:11 EDT
Investigating - About 2 dozen homes are offline in Encinitas CA, mostly around or near Santa Fe Dr. We have reports of some ongoing construction / excavation that may be related, but have not yet confirmed that is the cause of the issue. Technicians are aware and en route to survey for damage. We have no ETA yet as to a fix until the cause has been located and assessed.
Apr 12, 18:16 EDT
Apr 11, 2024
Charlottesville - Network event affecting subset of customers
Resolved - The customers we have been in contact with have all reported service is restored. If you are seeing an issue at this time, please contact our support team at 1-844-846-4994 or via live chat at https://ting.com/support

Thank you for your patience.
Apr 11, 13:46 EDT
Monitoring - A patch has been applied and we have several reports of recovery already. If services still show offline, a power cycle of your router may fix the issue. We are still working to verify full functionality is returned.
Apr 11, 13:14 EDT
Identified - We are seeing a network-related event that is preventing some customer in Charlottesville from accessing the internet. We have identified the source of the issue, and engineers are working to apply a patch as a matter of urgency. We are hoping to have the situation resolved ASAP. Users affected by this will have normal LED lights lit on equipment but be unable to access the internet.
Apr 11, 13:11 EDT
Ting Internet - Charlotteville, VA - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 00:00 EDT
Scheduled - In Charlottesville, VA on Thursday, April 11th, 2024 from Midnight until 6:00AM ET, Ting Internet engineers will perform scheduled maintenance work on parts of our network.

Customers expected to be part of this maintenance have been contacted directly.

During the maintenance window, Ting Internet services will briefly disrupted for a projected 5 minutes, and then service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 or visit https://ting.com/support
Apr 10, 16:24 EDT
Apr 10, 2024

No incidents reported.

Apr 9, 2024
Colorado Market Outages
Resolved - The issue has been resolved and we are closing this incident.
Apr 9, 09:02 EDT
Monitoring - A temporary solution has been implemented to expedite the restoration of services for all offline customers while the engineers work on a permanent fix. Currently, all previously offline services are now back online. If you continue to experience difficulties, please contact us at 1-844-846-4994 so that we can proceed with individual troubleshooting.
Apr 8, 08:26 EDT
Update - Damaged site has been identified, and technicians have begun repair efforts but due to the mountainous area efforts will be severely impacted. We don't have an ETA due to the severity of the damage to our equipment.
Apr 7, 21:11 EDT
Identified - Technicians are on-site; suspected damage is being assessed. Communications in the area are limited, an estimated time for restoration will be provided as soon as possible.
Apr 7, 18:37 EDT
Update - Techs on site have made progress isolating the issue but still don't have an ETA. We will update you when more information becomes available.
Apr 7, 16:57 EDT
Update - Our Partner has techs onsite still investigating, at this point we have no ETA. We will update you when we have more information.
Apr 7, 13:47 EDT
Investigating - We have identified a different issue in the markets listed for this outage. The issue is not power related. Our partner is sending techs to the location to investigate further. We will update when we have more information.
Apr 7, 11:29 EDT
Update - There are power outages in many of our Colorado markets affecting service for approximately 350 Ting customers. Excel energy is working on this issue but due to high winds they are being cautious and repairs may take 4-12 hours as reported by Excel.
Apr 7, 09:06 EDT
Update - We are continuing to work on a fix for this issue.
Apr 7, 09:05 EDT
Identified - There are power outages in many of our Colorado markets affecting service for approximately 350 Ting customers. Excel energy is working on this issue but due to high winds they are being cautious and repairs may take 4-12 hours as reported by Excel.
Apr 7, 09:01 EDT
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