As part of our commitment to providing the ultimate online experience, Ting has developed a setup process that is as straightforward and user-friendly as possible. This aligns with Ting's mission to break down barriers to technology, ensuring that everyone can benefit from fast, reliable internet. Here’s a look at how Ting simplifies fiber internet setup to enhance your online experience.
We know that the prospect of installing new technology can be daunting. That's why we’ve streamlined our installation process to be as non-invasive and efficient as possible.
A brief installation overview
The first step will be running the fiber optic cable from the street to your house. You’ll need to mark off any private utilities (sprinkler lines, etc)—this will be clearly explained to you before construction begins. A small trench will then be dug for the fiber conduit, then filled back in, and the fiber fed to a utility box outside your home.
Next is your in-home installation, which will likely already be scheduled for a day and time that works for you. A Ting technician will install your Optical Network Terminal (basically a fiber modem) and connect it to the outdoor utility box by making a hole the size of a nail in the appropriate wall. They’ll ensure your service is online, answer any questions you may have—and just like that you’ll have lightning fast Ting Internet!
Customers can expect clear communication from Ting from beginning to end of their fiber internet setup. Our customer support team provides detailed guidance on how to prepare for the installation day, what the process will involve, and how to get the most out of your new fiber internet once it's up and running.
Priority number one is to be respectful of your time and your home. Our technicians and carefully selected contractors are trained to ensure that installation is efficient and leaves no mess behind. They use the latest techniques and tools to minimize physical disruptions to your property.
Once your fiber internet setup is complete, we offer 24/7 customer support to handle any questions or issues that may arise. Our team is available through phone, email and live chat.
Now that the installation process has been demystified, you may be wondering what the first step is in ordering Ting Internet. Just visit ting.com, enter your address and we’ll let you know if Ting is available in your neighborhood. If we are, the ordering process is a simple one as well. We can’t wait to provide you with lightning fast, ultra-reliable fiber internet!