Ting Internet FAQs: everything you might want to know

Choosing an Internet provider shouldn’t require decoding fine print or digging through confusing jargon. At Ting, we try to keep things simple: clear service, straightforward pricing, and honest answers.

Below you’ll find answers to the most common questions people ask about Ting Internet, from what services we offer to how installation works.

If you ever want deeper details, you can always visit our Help Center for full support articles.

Q: What services does Ting offer?

Ting delivers 100% direct fiber Internet to homes and businesses on and near our fiber network.

For homes, we offer one simple plan with 1 Gig (1000 Mbps) or 2 Gig (2000 Mbps) symmetrical speeds. This means you can upload a video to the cloud while your friend downloads a movie at the exact same speed.

In the greater Tucson area, we offer Simply Bits fixed wireless for homes and businesses with flexible, straightforward connectivity and local support.

Q: What is fiber Internet?

Fiber Internet uses thin strands of glass to transmit data as light. That means very fast speeds and a more reliable connection.

It’s built for how people actually use the Internet today, whether it’s streaming, uploading, video calls, gaming, or running a business.

Q: What’s the difference between fiber and cable Internet?

The main difference is speed and reliability.

Fiber typically delivers:

• Faster upload speeds (not just downloads)
• Symmetrical speeds (uploads as fast as downloads)
• Fewer points of failure
• Cable uses copper lines. Fiber uses glass.

While all Internet traffic travels over fiber at some point, what matters is what connects directly to your home. Some providers sell “fiber-powered” service. Ting brings 100% direct fiber to your address.

Q: What cities does Ting serve?

Ting offers fiber Internet service to 20+ cities across eight states:

Carlsbad, CA; Culver City, CA; Encinitas, CA; Fullerton, CA; Solana Beach, CA; Centennial, CO; Colorado Springs, CO; Greenwood Village, CO; Thornton, CO; Western Slope, CO; Greater Sandpoint, ID; Angier, NC; Fuquay-Varina, NC; Holly Springs, NC; Rolesville, NC; Sanford, NC; Wake Forest, NC; Westminster, MD; Alexandria, VA; Charlottesville, VA; Greater Tucson, AZ; Memphis, TN.

Q: How do I know if Ting is available at my address?

Click “Check availability” on any page of our site and enter your address.

If we’re not there yet, you can sign up for updates. We’ll email you when service becomes available at your home.

Q: How soon can I get Ting installed? What happens after I place my order?

If your home isn’t connected yet, installation takes at least 7–14 days, depending on how long it takes your state's 811 organization to locate existing utilities on your property.

There are two parts:

1. Outside install: we run a fiber line from the street to your home (you don’t need to be there).
2. Inside install: a technician installs a small device called an ONT (similar to a modem) and connects your router. Your technician can help you decide how many eero devices you need if you’re renting them from Ting, or you’re welcome to use your own compatible router.

If your home is already connected to Ting’s network, installation is typically much faster since the outside work has already been done.

If you have a specific move-in date, you can schedule your installation up to 21 days in advance.

Q: Is switching Internet providers hard?

We make it simple.

You can order and schedule installation online in minutes. You won’t be charged until your service is connected.

Most people keep their current provider active until Ting is installed. Waiting to cancel your other service makes sure you have no downtime.

On installation day, just make sure someone 18 or older is home. We’ll handle the rest.

Pro tip: Many customers keep the same Wi-Fi name and password so their devices reconnect automatically.

Q: Can I use my own router?

Yes.

You’re welcome to use your own router as long as it supports 1 or 2 Gig speeds. No complicated bridge mode. No restrictions.

If you’d rather not think about Wi-Fi setup or troubleshooting, you can add eero mesh routers to your plan and we’ll take care of it.

If you’re switching from cable, you can usually return your old modem. We’ll connect your router directly to the Ting fiber equipment in your home.

Q: Can I call Ting if I need help?

Absolutely.

If you’re placing an order, call 1-855-846-4626 and our North American team will help you out.

If you’re already a customer, visit our Contact Us page to get to the right team quickly.

Still have questions?

Internet service shouldn’t feel complicated.

If you want deeper answers, troubleshooting help, or installation guides, the Ting Help Center has hundreds of support articles covering everything from Wi-Fi setup to billing questions.