Ting Fiber: What customers in our towns say

When people talk about their Internet provider, it's usually to complain. So when we sat down with Ting customers across our markets to hear how things were going, we paid close attention to what they kept coming back to. The themes were pretty consistent, and maybe not what you'd expect.

"I just don't think about it anymore"

The most common thing Ting customers say isn't about speed or price. It's some version of: I forgot my ISP exists. That might sound like a lukewarm compliment. It isn't. For anyone who has spent time babysitting a flaky connection, bracing for evening slowdowns, or rebooting a router out of habit, the ability to simply forget about your Internet is the whole point.

"It's just in the background. We don't have to worry about it," said Jacob from Greenwood Village. Phil from Solana Beach put it similarly: "Internet becomes transparent. It never becomes an issue." Tom from Wake Forest described it as "one of those things you don't really think about while it's working." Jack from Rolesville summed it up plainly: "I've had absolutely no issues since it was installed. None."

The installation surprised people (in a good way)

Switching Internet providers carries a certain dread. New equipment, scheduling installers, wondering what will go wrong. A lot of Ting customers mentioned the installation specifically because it turned out to be a non-event.

"It was a pretty quick process. Pretty smooth," said Edward from Centennial. Cristina from Sandpoint noted the transition was simpler than expected, even with fiber newly arriving in her town. Jim from Greenwood Village gave his installer an excellent rating. The team worked with him to figure out exactly where the drop needed to go and got it right. Jack from Rolesville appreciated the communication throughout: "The emails back and forth were great on keeping us informed on dates and progress."

David from Alexandria, reflecting on what fiber installation actually involves, put it well: "There's really nothing coming in except a little small wire. If people knew, they'd probably be surprised. It's a no-brainer."

The bill is part of it too

It's easy to overlook billing as part of the service experience, but it comes up more than you'd think. Kristine from Rolesville described the difference from her previous provider as night and day: "The billing is more consistent. We don't even think about it. We don't worry about it. It's less stressful." Jeremy from Centennial put it simply: "I pay the bill and you work." Myke from Encinitas mentioned straightforward billing in the same breath as connection reliability, as if they're the same kind of reassurance. Because, really, they are.

Ting's price hasn't changed since 2014. One plan, one price, no contracts. 

What this adds up to

There's a version of Internet service where you're always a little on edge. Waiting for the slow stretch, dreading the bill, wondering what the fine print is going to cost you this month. Ting customers describe something different: service that handles what they need, shows up consistently, and stays out of the way.

That's what we're here for.